During this session you will explore what is classed as a potential difficult conversation. How to prepare and plan to conduct one, and through the use of scenario based role play what types of questioning techniques can be used to help you manage this process.

What will I get out of it?

• To provide delegates with practical experience of having difficult conversations in a safe environment

• To understand the 5 key elements of facilitating a difficult conversation

• To provide delegates with practical experience of having difficult conversations in a safe environment

• To understand the 5 key elements of facilitating a difficult conversation

What others have said:

“Really informative and the skills I learnt were ones I could use in the workplace”

“Excellent mix of interaction and practical session”

We will supply refreshments, including lunch. If you have special dietary needs, let us know so that appropriate refreshments can be arranged.

Parking is not available at Stanley Bett House, however the bus and train stations are both in walking distance to Stanley Bett House.