Lincolnshire Co-operative Ltd (Lincolnshire Co-op) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us. Please read this privacy policy carefully to understand our views and practices and your rights regarding your personal data. By visiting any of our websites or downloading our dividend card mobile app (hereafter referred to as ‘app’) you are accepting and consenting to the practices described in this policy.
For the purpose of data protection legislation, the data controller is Lincolnshire Co-operative Ltd, except for the following, where it is one of our subsidiaries:
This policy applies to information we collect about:
The information we collect about you
When you complete a form requesting information from the website and app we collect the following personal information from you:
Additionally, our website will also collect the following personal information from you:
We may collect other information for specific purposes such as competitions notified to you at the time.
How we will use the information about you
We gather this information to allow us to provide the information or services requested. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the provision of the information or services in general. If you agree, we may also contact you about other products and services we think may be of interest to you. We may also use information and statistics for promotion, blogs and a few purposes.
We may also use aggregate information and statistics for the purposes of monitoring website and app usage in order to help us to develop those technologies and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the provision of information and services.
We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our website, information or services.
Marketing
We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email message to membership@lincolnshire.coop. If you agree to us providing you with marketing information, you can always opt out at a later date.
We will not sell share or rent your personally identifiable information to anyone. We will only send personally identifiable information about you to others when we need to for the purposes set out in this policy or when you have your consent or when required or permitted to do so in response to court orders or by law.
Our use of cookies and other information-gathering technologies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. and please refer to our cookie policy. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.
How we protect your information
We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: firewalls, browser certification technology, encryption, use of passwords. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
Transferring your information outside the European Economic Area (EEA)
We may need to transfer your personal information outside of the EEA in order to provide you with the services and products you require or as necessary for our business. This will most likely occur when our third-party providers are based outside the EEA. Some of these countries may not have laws that protect privacy rights as extensively as in the EEA.
If we do transfer your personal information to other jurisdictions, we will take proper steps to ensure that your information is as equally protected as in the UK, such as entering into "standard data protection clauses" with the recipient. These are clauses that have been approved by the European Commission for such transfers
Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to membership@lincolnshire.coop or send a letter to Membership Team, Lincolnshire Co-op, 15-23 Tentercroft Street, Lincoln, LN5 7DB. You are normally not required to pay any charge for exercising your rights. We have one month to respond to you.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Lincolnshire Co-operative Ltd changes, for example if you change your email address, or if you wish to cancel your registration, please send an email to membership@lincolnshire.coop or send a letter to Membership Team, Lincolnshire Co-op, 15-23 Tentercroft Street, Lincoln, LN5 7DB. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
Your consent
By submitting your personal information you consent to the use of that information as set out in this policy.
Changes to privacy policy
We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated 25th June 2021.
How to contact Lincolnshire Co-op
We welcome your views about our website, app and our privacy policy. If you would like to contact us with any queries or comments, please send an email to dataprotection@lincolnshire.coop or send a letter to Lincolnshire Co-op, 15-23 Tentercroft Street, Lincoln, LN5 7DB.
Links to other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
We will collect and process the following data about you:
Providing us with your details online. This is information you may choose to provide us with using our website, app and social media. It includes your name, address, telephone number, email address and preferences for receiving emails
We use this information in the following ways:
Information we collect from your use of the website and app. We will use this information for the following purposes:
You agree that for the purposes set out in the ‘Why do we collect this information?’ section above, we have the right to share your personal information with:
Additionally, we will disclose your personal information to the relevant third party:
At Lincolnshire Co-op, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on secure servers or those of our service providers or in secure filing systems. Where we have given you (or where you have chosen) a password or PIN that enables you to access certain parts of our services, you are responsible for keeping these confidential. We ask you not to share your password or PIN with anyone.
We may need to transfer your data outside the European Economic Area. We will only do so if adequate protection measures are in place in compliance with data protection legislation.
Once we have received your information, we will use strict procedures and security features designed to prevent unauthorised access.
Where processing of your personal data is based on consent, you can withdraw that consent at any time.
You have the right:
You can exercise these rights at any time by contacting us by post at People and Performance, Lincolnshire Co-op, 15-23 Tentercroft Street, Lincoln, LN5 7DB or dataprotection@lincolnshire.coop.
Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know. If you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time. The ICO’s contact details are available here.
Our website contains links to other websites. This notice only applies to this website so when you link to other websites you should read their own privacy notices.
This policy may be updated from time to time.
We use cookies to distinguish you from other users of the website and to maintain persistent information across pages (for example, your nearest store information). These cookies are required by the website in order to provide a wide range of features as described in our cookie policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Company Secretary, Lincolnshire Co-op, 15-23 Tentercroft Street, Lincoln, LN5 7DB or email dataprotection@lincolnshire.coop or call us on 01522 512 211. These contact details should also be used for our Data Protection Officer.