For the purpose of data protection legislation, the data controller is Lincolnshire Co-operative Ltd, except for the following, where it is one of our subsidiaries:
This policy applies to information we collect about:
The information we collect about you
When you complete a form requesting information from the websites and app we may collect the following personal information from you:
Additionally, our websites may also collect the following personal information from you:
We may collect other information for specific purposes such as competitions notified to you at the time.
As part of providing a professional, safe and efficient pharmacy service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given, and referrals made to other health professionals and any other relevant information. Information recorded may include:
and know you well, such as other health professionals and relatives; and
any other services we provide to you, for example, a flu vaccination.
How we will use the information about you
We gather this information to allow us to provide the information or services requested. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the provision of the information or services in general. If you agree, we may also contact you about other products and services we think may be of interest to you. We may also use information and statistics for promotion, blogs and a few purposes.
We may also use aggregate information and statistics for the purposes of monitoring websites and app usage in order to help us to develop those technologies and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the provision of information and services.
We process your personal data, which includes information related to prescriptions and any other pharmacy and health care services we provide to you (e.g., medicines reviews, vaccinations, stop smoking services etc.).
We share information with other organisations in the public interest when we carry out our tasks under the Pharmacy Order 2010 and other legislation. We also disclose information when required by other laws, for example, laws that apply to the work of other public authorities and NHS trusts.
We process your personal data for the purposes of:
Your care: providing pharmacy services and care to you and, as appropriate, receiving service and health records information if you have selected our pharmacy and sharing your information with your GP and others in the wider NHS;
Our payments: sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments; and,
Management: sharing only limited information with the NHS Business Services Authority, NHS Digital and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.
We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. A pharmacist is responsible for the confidentiality of your information.
We may ask you whether you wish to choose our pharmacy to receive and process your future electronic prescriptions. If you choose to nominate our pharmacy you can still change or cancel your selection later by speaking to a pharmacy team member.
Our pharmacy professionals may consult relevant records to support your care, such as NHS summary care records or local shared care records. We align with NHS protocols for use of records. We may also ask you if, whilst you remain under our care, our pharmacy professionals can consult relevant records. If you allow us to see those health records this will help to ensure that relevant medical information is visible to our professionals. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our websites, information or services.
Freedom of information
Sometimes our pharmacy may need to disclose information under the laws covering access to information (usually the Freedom of Information Act 2000). We disclose identifiable personal information only where it is lawful, fair and in the public interest to do so.
We and our group companies may also wish to provide you with information about special features of our websites or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email message to email@example.com. If you agree to us providing you with marketing information, you can always opt out at a later date.
We will not sell share or rent your personally identifiable information to anyone. We will only send personally identifiable information about you to others when we need to for the purposes set out in this policy or when you have your consent or when required or permitted to do so in response to court orders or by law.
How we protect your information
We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: firewalls, browser certification technology, encryption, use of passwords. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
Transferring your information outside the European Economic Area (EEA)
We may need to transfer your personal information outside of the EEA in order to provide you with the services and products you require or as necessary for our business. This will most likely occur when our third-party providers are based outside the EEA. Some of these countries may not have laws that protect privacy rights as extensively as in the EEA.
If we do transfer your personal information to other jurisdictions, we will take proper steps to ensure that your information is as equally protected as in the UK, such as entering into "standard data protection clauses" with the recipient. These are clauses that have been approved by the European Commission for such transfers
Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to firstname.lastname@example.org or send a letter to the Data Protection Officer, Lincolnshire Co-op, 15-23 Tentercroft Street, Lincoln, LN5 7DB. You are normally not required to pay any charge for exercising your rights. We have one month to respond to you.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Lincolnshire Co-operative Ltd changes, for example if you change your email address, or if you wish to cancel your registration, please send an email to email@example.com or send a letter to Membership Team, Lincolnshire Co-op, 15-23 Tentercroft Street, Lincoln, LN5 7DB. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
We will collect and process the following data about you:
Providing us with your details online. This is information you may choose to provide us with using our website, app and social media. It includes your name, address, telephone number, email address and preferences for receiving emails
We use this information in the following ways:
Information we collect from your use of the website and app. We will use this information for the following purposes:
Also, we hold information concerning the provision of pharmacy and related services for as long as advised by the NHS.
You agree that for the purposes set out in the ‘Why do we collect this information?’ section above, we have the right to share your personal information with:
sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS for the provision of healthcare and treatment and performance of a task in the public interest. Additionally, we will disclose your personal information to the relevant third party:
At Lincolnshire Co-op, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on secure servers or those of our service providers or in secure filing systems. Where we have given you (or where you have chosen) a password or PIN that enables you to access certain parts of our services, you are responsible for keeping these confidential. We ask you not to share your password or PIN with anyone.
We may need to transfer your data outside the European Economic Area. We will only do so if adequate protection measures are in place in compliance with data protection legislation.
Once we have received your information, we will use strict procedures and security features designed to prevent unauthorised access.
Where processing of your personal data is based on consent, you can withdraw that consent at any time.
You have the right:
All of our staff contracts of employment contain a requirement to keep patient information confidential.
You can exercise these rights at any time by contacting us by post at People and Performance, Lincolnshire Co-op, 15-23 Tentercroft Street, Lincoln, LN5 7DB or email: firstname.lastname@example.org
We also comply with the NHS Code of Practice on Confidential Information and pharmacists have an obligation under their professional standards to keep records about you confidential, secure and accurate.
You may choose to opt out of the NHS using your data for planning and research purposes – details are obtained by:
Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know. If you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time. The ICO’s contact details are available here.
By submitting your personal information, you consent to the use of that information as set out in this policy.