Skip to main content
members card iconSign in ?

Pharmacy First services


What is Pharmacy First?

The NEW NHS Pharmacy First Service, provides you with expert healthcare guidance and treatment for seven common conditions, without the need for a GP appointment.

This service is accessible in all of our pharmacies without the need to book an appointment. Our committed pharmacists are ready to provide confidential consultations in one of our consultation rooms.

How can Pharmacy First can assist you?

Pharmacy First offers convenient access to timely advice and treatment, including prescription medications when necessary, for seven prevalent conditions. These conditions include:

· Sinusitis (Adults and children aged over 12 years old)

· Sore throat (Adults and children aged over 5 years old)

· Earache (Young adults and children aged 1-17 years old)

· Infected insect bites and stings (Adults and children aged 1 year and over)

· Impetigo (Adults and children aged 1 year and over)

· Shingles (Adults aged over 18 years old)

· Uncomplicated urinary tract infections (UTI) in women (Women aged 16-64 years old)

How to access Pharmacy First?

It's straightforward — simply visit a participating Lincolnshire Co-op Pharmacy and request assistance. You may also receive a referral from an NHS provider, such as NHS 111 or your GP practice. Eligibility for treatment under the NHS Pharmacy First service involves a suitability assessment with a pharmacist, and prescription charges may apply.

Commonly asked questions:

Please reach out to your local Lincolnshire Co-op pharmacist either by visiting in person or calling ahead. Consultations can take place face-to-face or through online sessions, but cannot be conducted via telephone.

A member of the pharmacy team may inquire about your symptoms initially to determine if they can provide treatment and advice. Similarly, if you visit for advice, the staff member assisting you may recognise that the pharmacist can assist with your symptoms.

If the pharmacist is available to see you immediately, they will do so. During busy periods, you may be asked to return later or given an appointment time that accommodates your schedule.

Simply come in yourself or bring along whoever is experiencing the symptoms.

The only instance where an exception may apply is if you suspect a urinary tract infection. In some cases, your pharmacist may request that you bring a small urine sample in a clear bottle.

Our pharmacist will discuss your symptoms, including their nature, severity, and duration. They will inquire about any medications you're currently taking, your medical history, and any other information necessary to provide appropriate advice on treatment.

For earache, our pharmacist will need to examine your ears using an otoscope.

In the case of a sore throat, our pharmacist will conduct an examination by using a small light to look down your throat. They may also need to feel your neck.

If you have a rash or insect bite, our pharmacist will need to visually inspect it.

Additionally, our pharmacist may measure your temperature using an ear thermometer.

If our pharmacist recognises that you require immediate medical attention or a treatment beyond their capability, they will direct you to your GP, A&E department, or another suitable healthcare provider.

Should our pharmacist determine that you qualify for treatment under the Pharmacy First service, they will discuss the available with you recommend the most suitable course of treatment.

If you fall outside the eligible age range for treatment provision, our pharmacist will refer you to another healthcare professional.

Our pharmacist will also provide you with general advice and recommend over-the-counter treatments if deemed appropriate.

Pharmacy First is supported by the NHS, and the consultations are provided at no cost.

Should you receive medication, standard prescription charges will be applicable. However, if you are exempt from NHS prescription charges, there will be no cost for the medication. You will be required to fill out a prescription exemption declaration, as you would for any other prescription.

In some instances you may not be eligible for us to supply prescription medication, but our pharmacists will provide self care advice and may recommend purchasing over the counter treatments for your illness.

During your consultation, our pharmacist will create a clinical record of the discussion. This record will be forwarded to your GP for review and inclusion in your medical records.

During your consultation, your pharmacist will provide guidance on the necessary steps to take if your symptoms deteriorate. This could involve revisiting the pharmacy, scheduling an appointment with your GP, or seeking assistance at A&E.

cookie icon Our use of cookies

We use necessary cookies to make our site work. These cookies ensure our core functionality works, such as signing into your membership account and keeping our website secure.

We also use analytics cookies to help us make improvements to our website experience by evaluating how visitors use the site. You can manage these cookies by clicking the below button.

More information on this can be found on our cookies page and privacy policy.

cookie icon Manage my cookies

Necessary cookies

We use necessary cookies to enable core functionality on our website such as security, network management and for our membership area to work. You may choose to disable these by changing your browser settings, but this may affect how the website functions.

To help us continue to improve our website, we’d like to use Google Analytics cookies which will provide us with information on how you use the site. These cookies collect general behaviour information and doesn’t directly identify anyone. More information on how these cookies work can be found on our cookies page.