Membership help

Common questions about membership and using your dividend card are answered here.

There are two ways you can apply for a dividend card. Apply online by clicking here or fill in a paper application form available in all of our branches. 

Dividend is issued at a rate of 1% in food stores (some exclusions apply), travel branches and our florist. A rate of 2% is issued in pharmacies and coffee shops, and a rate of 5% in our funeral services. You’ll also receive 1p for every 5 litres of fuel purchased in our filling stations. Look out for double, triple and 10% dividend offers to boost your balance.

Moved home? Got a new number? If you have signed up to our online services, you can access your account and update your details straight away. If you would like to talk to someone please contact our Member Accounts team on 01522 781 135 (Mon-Fri 8.30am – 5pm).

Your member number is the six digit number at the bottom left of your dividend card. Lost your dividend card? Don’t worry, click here to request a new one.

At our Annual Members' Meetings, our members decide on a percentage of our profits to be paid out in dividend bonus. The bonus is based on the amount of dividend you've received in the last year (September-August), so the more you've spent, the greater your bonus will be. Our dividend bonus is available in December and will be uploaded on to your dividend card the first time you shop around this time.

Every time you use your dividend card, the receipt will show your current balance in pounds and pence. Just ask at the tillpoint to pay with dividend. The value of your purchase will be deducted from your current dividend balance. You can use your dividend for full or part payment.

Please allow two weeks for your application to be processed and your member pack to reach you. If you haven’t received it please contact our Member Accounts team on 01522 781 135 (Mon-Fri 8.30am – 5pm).

Lost your dividend card? Don’t worry, click here to request a new one or call our Member Accounts team on 01522 781 135 (Mon-Fri 8.30am – 5pm).