Coronavirus (COVID-19) – Lincolnshire Co-op update

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Across Lincolnshire Co-op, we’re working hard to continue providing our services to our communities during the Coronavirus (COVID-19) outbreak.

Our colleagues in all our different businesses are doing a brilliant job and we’re grateful for the effort they’re putting in. Please bear with them during this time.

We're now limiting the number of customers in each of our outlets to make it easier for social distancing to take place. The number allowed in will vary depending on the outlet's size and the services it has. 

Please respect this limit - it's about protecting colleagues and customers alike.

We're also asking customers to adhere to the following guidelines in our food stores, pharmacies and post offices:

  • Social distancing - keep 6ft or 2m away from others.
  • If possible, pay by card or mobile app.
  • Please be patient whilst hand washing and hand sanitising takes place.
  • Please be kind, considerate and respectful - all of our colleagues are working hard to keep our services open for as many hours as possible.
  • Please scan your own dividend card, our colleague will hold the scanner for you.
  • Do not put cards, key fobs or cash in your mouth before handing them to a colleague.

We've introduced till screens at many of our locations too.

Food stores:

Our co-operative buying group is working closely with the government and suppliers to keep food moving through the supply chain. We are getting extra stock in to help with demand.

We have lifted restrictions on our products, apart from on hand sanitiser and eggs. This is to ensure we can continue to supply these to as many of our customers as possible. We’d ask all our customers to be responsible and consider others while shopping – buying more than you need can mean someone else goes without.

We're also trying to reduce the handling procedures our colleagues undertake in store so are temporarily changing what National Lottery products we sell and asking winners to claim their prizes through the National Lottery system.

We want to support our team so we’ve changed our opening hours temporarily to shut earlier in all our food stores. We’ve updated our store finder with the latest opening hours for each store and there are posters in store – check your local branch here.

Some of our stores or aisles in the stores may temporarily close for short periods of time to give colleagues time to unload deliveries and re-stock the shelves. This is to protect you and our teams. Please bear with us.


Pharmacies:

If you suspect you have Coronavirus (COVID-19) please don’t visit our pharmacies - or any of our other outlets – instead, follow the latest Government advice. You can find that here.

If you have to order a prescription from our pharmacies, please bear in mind that it is very busy at the moment. 

We’re trying to encourage people to leave much more time than usual between ordering a prescription and picking it up – pharmacies are services which the government has classed as essential so will be staying open, although some of our branches may have reduced opening times so patients should check our store finder first. 

Please bear with our colleagues at this exceptionally busy time. We are trying to ensure everyone gets their medicines safely and when they need them. We'd ask patients should order their medicines in good time and only order what they are in need of.

Our podiatry/chiropody services are currently closed. If you have an existing appointment, our podiatrist will be in touch. We'd like to apologise for any inconvenience this may cause.


Travel agencies:

Our travel colleagues are still here for you.

The same friendly colleagues that you're used to speaking to face-to-face are still available to support you over the phone. If you need to talk to someone about your booking, simply call or email your local branch team.

We're continuing to monitor and follow the relevant government, ABTA and tour operator advice for all of our customers. We’ll be in touch with you if you have a holiday booked with us – we’re working through contacting customers in departure date order and so you’ll hear from us soon.


Funeral homes:

We have measures in place to protect our clients and colleagues. These measures are changing day-by-day according to guidance and need.

We're continuing to provide our usual high levels of care and professionalism. However, to ensure we can safeguard everyone and to adhere to the government instructions on gatherings and social distancing, there have been some changes in what we can offer. Many churches are temporarily suspending funeral services and crematoria have limits on how many people are able to attend a ceremony. 

Our funeral directors are discussing how these changes impact clients with them.

National associations, such as the National Association of Funeral Directors and the Institute of Cemetery and Crematorium Management, are issuing guidance which we’re sharing with our clients which recommends funerals being limited to immediate family. You can find the NAFD's general guidance here and the guidance on numbers at funerals here.

We're conscious of the additional distress the current situation is placing on people at what is already a very difficult time for them, but please be assured that whilst we have had to make changes, we will not compromise on the compassionate support for the bereaved and the dignified care afforded to the deceased. 


Florist
:

Our florist is currently closed to customers visiting, but is still taking floral tribute orders.

Due to the Coronavirus outbreak our supply is limited, so we will be focusing on our floral tribute orders and aren't taking any flowers and gifts orders at the moment. We'd like to apologise for any inconvenience this may cause.

If you're looking to get in touch about wedding flowers, we are still taking future bookings via our enquiry form.


Coffee shops:

The Spire Coffee Shop and our Collingham Coffee Shop are currently closed.


Libraries:

Due to the current Coronavirus outbreak, our libraries are currently closed.


Clothing banks:

Our clothing banks are currently closed.



Supporting the community

Community groups supporting vulnerable people have been linked with their local Lincolnshire Co-op food store or pharmacy to enable them to pick up essential groceries or prescriptions.

We're working with the Lincolnshire Resilience Forum Communities and Volunteer Co-ordination Cell, which is co-ordinating the voluntary effort county-wide in response to Coronavirus (COVID-19).

With the Forum’s help, we're linking each of our food stores and pharmacies to a community group which can pick up essential groceries or prescriptions and take them to isolated people in the area.

Members of the group will be given a pass to enable them to pick up essential groceries like milk, bread, butter, pasta, toilet roll and paracetamol from food stores (subject to availability) and prescriptions and medical supplies from pharmacies.

From a local group?

Please get in touch with our Community team on (01522) 544632 or email community@lincolnshire.coop.

Need help?

If you need support, please get in touch with your local group or contact the Lincolnshire Resilience Forum Communities and Volunteer Co-ordination Cell on (01522) 787034 or email CEC_CVC@lincoln.fire-uk.org.

You can view a list of all the groups we've identified already by clicking here or by clicking the button below.


Voucher scheme to help people isolating

We're now selling £20 vouchers over the phone - they can be used by volunteers, friends or family to pay for the shopping of those who are isolating.

The vouchers are ordered over the phone. They are then sent out by recorded first class post and delivered to a chosen address. They can then be used as payment in Lincolnshire Co-op food stores. 

So, if someone's isolating and needs essentials picked up, they can buy a voucher to give or send to a friend, family member or volunteer to spend on shopping on their behalf.

Find out more here.


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