Coronavirus (COVID-19) – Lincolnshire Co-op update

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UPDATED Thursday 26th March 1pm

Across Lincolnshire Co-op, we’re working hard to continue providing our services to our communities.

We’re monitoring the Coronavirus (COVID-19) situation and reacting to any changes in government guidance. 

Our colleagues in all our different businesses are doing a brilliant job and we’re grateful for the effort they’re putting in. Please bear with them during this time.

We're redeploying colleagues into our front-line services and we've launched a recruitment drive to help our boost our teams too. We're looking for customer service assistants and delivery drivers. 

We're now limiting the number of customers in each of our branches to make it easier for social distancing to take place. The number allowed in will vary depending on the outlet's size and the services it has. 

Please respect this limit - it's about protecting colleagues and customers alike.

We're also asking customers to adhere to the following guidelines:

  • Social distancing - keep 6ft or 2m away from others.
  • If possible, pay by card or mobile app.
  • Please be patient whilst hand washing and hand sanitising takes place.
  • Please be kind, considerate and respectful - all of our colleagues are working hard to keep our services open for as many hours as possible.
  • Please scan your own dividend card, our colleague will hold the scanner for you.
  • Do not put cards, key fobs or cash in your mouth before handing them to a colleague.

Food stores:

Our co-operative buying group is working closely with the government and suppliers to keep food moving through the supply chain. We are getting extra stock in to help with demand.

We have now introduced restrictions of two units on all products to ensure we can continue to supply these to as many of our customers as possible. 

We’d also ask all our customers to be responsible and consider others while shopping – buying more than you need can mean someone else goes without.

We want to support our team so we’ve changed our opening hours temporarily to shut earlier in all our food stores. We’ve updated our store finder with the latest opening hours for each store and there are posters in store – check your local branch here.


Pharmacies:

If you suspect you have Coronavirus (COVID-19) please don’t visit our pharmacies - or any of our other outlets – instead, follow the latest Government advice. You can find that here.

If you have to order a prescription from our pharmacies, please bear in mind that it is very busy at the moment. We’re trying to encourage people to leave much more time than usual between ordering a prescription and picking it up – pharmacies are services which the government has classed as essential so will be staying open, although some of our branches may have reduced opening times so patients should check our website first. 

Please bear with our colleagues at this exceptionally busy time. We are trying to ensure everyone gets their medicines safely and when they need them. We'd ask patients should order their medicines in good time and only order what they are in need of.

Podiatries/chiropodists:

Our podiatry is currently closed. If you have an existing appointment, our podiatrist will be in touch. We'd like to apologise for any inconvenience this may cause.


Travel agencies:  

We continue to monitor and follow the relevant Foreign and Commonwealth Office advice as the health and well being of our customers is a priority. If you'd planned to travel imminently, please contact the branch you booked with who can guide you through the next steps.

We've now closed our travel branches to customers visiting to allow our teams to focus on supporting those who have booked holidays in coming weeks and months. Our colleagues will still be able help clients through phone and email - contact the branch you booked with for help.


Funeral homes:

We have measures in place to protect our clients and colleagues. These measures are changing day-by-day according to guidance and need.

We're continuing to provide our usual high levels of care and professionalism in the delivery of our services. However to ensure we can safeguard everyone and to adhere to the government instructions on gatherings and social distancing, there have been some changes in what we can offer. Many churches are temporarily suspending funeral services and crematoria have limits on how many people are able to attend a ceremony. 

Our funeral directors are discussing how these changes impact clients with them.

National associations, such as the National Association of Funeral Directors and the Institute of Cemetery and Crematorium Management, are issuing guidance which we’re sharing with our clients which recommends funerals being limited to immediate family. You can find the NAFD's general guidance here and the guidance on numbers at funerals here.

We're conscious of the additional distress the current situation is placing on the bereaved at what is already a very difficult time for them, but please be assured that whilst we have had to make changes, we will not compromise on the compassionate support for the bereaved and the dignified care afforded to the deceased. 


Florist
:

Unfortunately, due to supply issues our florist is currently closed.

If you have any existing orders, our team of florists will be in touch. To discuss existing funeral tributes orders, please contact your funeral director directly. We’d like to apologise for any inconvenience this may cause.


Coffee shops:

The Spire Coffee Shop and our Collingham Coffee Shop are currently closed.


Supporting the community

We’re working hard to continue providing our front-line services in our communities.

Our teams across our business areas are doing a great job and we’re redeploying other colleagues to support them.

We’re putting all our efforts into keeping our services open in our communities and making sure we can open for as many hours as we can every day, in as many locations as possible, while keeping our colleagues safe.

We've been working with the Lincolnshire Resilience Forum to identify groups that can support the community in response to Coronavirus (COVID-19).

With the Forum’s help, the Society has mapped out each of its food stores and pharmacies to a community group which can pick up essential groceries or prescriptions and take them to isolated people in the area. Find out more here.

A list has been created with the groups we've identified already, which you view by clicking here.

We’re still working on this list with the Lincolnshire Resilience Forum, so if you can’t see your local area on here, but are aware of a group that can help, or need support yourself, please do get in touch with our Community team via (01522) 544632 or email community@lincolnshire.coop or the Lincolnshire Resilience Forum Communities and Volunteer Co-ordination Cell on (01522) 787034 or email CEC_CVC@lincoln.fire-uk.org.


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