Coronavirus (COVID-19) – Lincolnshire Co-op update

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UPDATED Tuesday 31st March 2:45pm

Across Lincolnshire Co-op, we’re working hard to continue providing our services to our communities during the Coronavirus (COVID-19) outbreak.

Our colleagues in all our different businesses are doing a brilliant job and we’re grateful for the effort they’re putting in. Please bear with them during this time.

We're redeploying colleagues into our front-line services and we've launched a recruitment drive to help our boost our teams too. We're looking for customer service assistants and delivery drivers. 

We're now limiting the number of customers in each of our branches to make it easier for social distancing to take place. The number allowed in will vary depending on the outlet's size and the services it has. 

Please respect this limit - it's about protecting colleagues and customers alike.

We're also asking customers to adhere to the following guidelines:

  • Social distancing - keep 6ft or 2m away from others.
  • If possible, pay by card or mobile app.
  • Please be patient whilst hand washing and hand sanitising takes place.
  • Please be kind, considerate and respectful - all of our colleagues are working hard to keep our services open for as many hours as possible.
  • Please scan your own dividend card, our colleague will hold the scanner for you.
  • Do not put cards, key fobs or cash in your mouth before handing them to a colleague.

From Friday 3rd April, we're also introducing till screens at many of our locations.

Food stores:

Our co-operative buying group is working closely with the government and suppliers to keep food moving through the supply chain. We are getting extra stock in to help with demand.

We have restrictions on some products to ensure we can continue to supply these to as many of our customers as possible - this will vary at each outlet depending on demand and availability. Check in your store. We’d ask all our customers to be responsible and consider others while shopping – buying more than you need can mean someone else goes without.

We're also trying to reduce the handing procedures our colleagues undertake in store so are temporarily changing what National Lottery products we sell and asking winners to claim their prizes through the National Lottery system or other outlets.

We want to support our team so we’ve changed our opening hours temporarily to shut earlier in all our food stores. We’ve updated our store finder with the latest opening hours for each store and there are posters in store – check your local branch here.


Pharmacies:

If you suspect you have Coronavirus (COVID-19) please don’t visit our pharmacies - or any of our other outlets – instead, follow the latest Government advice. You can find that here.

If you have to order a prescription from our pharmacies, please bear in mind that it is very busy at the moment. 

We’re trying to encourage people to leave much more time than usual between ordering a prescription and picking it up – pharmacies are services which the government has classed as essential so will be staying open, although some of our branches may have reduced opening times so patients should check our store finder first. 

Please bear with our colleagues at this exceptionally busy time. We are trying to ensure everyone gets their medicines safely and when they need them. We'd ask patients should order their medicines in good time and only order what they are in need of.

Our podiatry/chiropody services are currently closed. If you have an existing appointment, our podiatrist will be in touch. We'd like to apologise for any inconvenience this may cause.


Travel agencies:  

We continue to monitor and follow the relevant Foreign and Commonwealth Office advice as the health and well being of our customers is a priority. If you'd planned to travel imminently, please contact the branch you booked with who can guide you through the next steps.

We've now closed our travel branches to customers visiting to allow our teams to focus on supporting those who have booked holidays in coming weeks and months. Our colleagues will still be able help clients through phone and email - contact the branch you booked with for help.


Funeral homes:

We have measures in place to protect our clients and colleagues. These measures are changing day-by-day according to guidance and need.

We're continuing to provide our usual high levels of care and professionalism. However, to ensure we can safeguard everyone and to adhere to the government instructions on gatherings and social distancing, there have been some changes in what we can offer. Many churches are temporarily suspending funeral services and crematoria have limits on how many people are able to attend a ceremony. 

Our funeral directors are discussing how these changes impact clients with them.

National associations, such as the National Association of Funeral Directors and the Institute of Cemetery and Crematorium Management, are issuing guidance which we’re sharing with our clients which recommends funerals being limited to immediate family. You can find the NAFD's general guidance here and the guidance on numbers at funerals here.

We're conscious of the additional distress the current situation is placing on the bereaved at what is already a very difficult time for them, but please be assured that whilst we have had to make changes, we will not compromise on the compassionate support for the bereaved and the dignified care afforded to the deceased. 


Florist
:

Unfortunately, due to supply issues our florist is currently closed.

If you have any existing orders, our team of florists will be in touch. To discuss existing funeral tributes orders, please contact your funeral director directly. 


Coffee shops:

The Spire Coffee Shop and our Collingham Coffee Shop are currently closed.


Libraries:

Due to the current Coronavirus outbreak, our libraries are currently closed.


Clothing banks:

Our clothing banks are currently closed.



Supporting the community

Community groups supporting vulnerable people have been linked with their local Lincolnshire Co-op food store or pharmacy to enable them to pick up essential groceries or prescriptions.

We're working with the Lincolnshire Resilience Forum Communities and Volunteer Co-ordination Cell, which is co-ordinating the voluntary effort county-wide in response to Coronavirus (COVID-19).

With the Forum’s help, we're linking each of our food stores and pharmacies to a community group which can pick up essential groceries or prescriptions and take them to isolated people in the area.

Members of the group will be given a pass to enable them to pick up essential groceries like milk, bread, butter, pasta, toilet roll and paracetamol from food stores (subject to availability) and prescriptions and medical supplies from pharmacies.

From a local group?

We’re still working on this list with the Lincolnshire Resilience Forum, so if you can’t see your local area on here, but are aware of a group that can help, please get in touch with our Community team on (01522) 544632 or email community@lincolnshire.coop.

Need help?

If you need support, please get in touch with your local group or contact the Lincolnshire Resilience Forum Communities and Volunteer Co-ordination Cell on (01522) 787034 or email CEC_CVC@lincoln.fire-uk.org.

You can view a list of all the groups we've identified already by clicking here or by clicking the button below.


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