Below you will find the full terms and conditions and the Fair Processing notice for Lincolnshire Co-operative Travel.
If you have any queries or concerns please don't hesitate to get in touch with your local branch which you can find here.
Fair Processing Notice (May 2018) – Travel Department
The data controller is Lincolnshire Co-operative Ltd.
What information do we collect from you? You give us this by filling in forms in paper or on our website or by corresponding with us by phone, email or otherwise. This may include e.g. name, address, date of birth, email address and phone number, information relating to products or services that you purchase. We collect the information required for us to process your holiday plans and ensure that this runs smoothly.
Why do we collect this information? To assess whether we can enter into a contract with you and to perform our contract with you. This includes carrying out our obligations to you and providing you with our products and services, this may include confirming and administering your holiday plans, improving our services to you and dealing with any legal queries relating to your use of our services. We will provide you with service communications so that you receive a full and functional service. Service communications may be sent by email, phone or post. These will include notifications about changes to our services. We will also provide you with marketing communications including, with your permission: information about other goods and services which are provided by our family of businesses; information about our events and activities; and special offers negotiated with third parties. In our and third party’s legitimate interest of keeping customers up to date with good and services, we use your information to increase awareness of us and third parties, make promotional offers and generate new business, build and maintain loyalty or market share, and to correspond with you as a member of Lincolnshire Co-op, including telling you about our events and offers or those of third parties, telling you about our charity, community and sponsorship initiatives and obtaining your feedback on them.
How long do we keep hold of your information? For a maximum of 7 years after the end of our relationship with you unless obligations to our regulators or the law requires otherwise, or we are required to remove such data from our records. Transactional Information is kept for 6 years.
How is your data stored and kept secure? On secure servers or in secure filing systems. Once we have received your information, we will use strict procedures and security features designed to prevent unauthorised access. We may need to transfer your data outside the European Economic Area. We will only do so if adequate protection measures are in place in compliance with European data protection legislation.
What are your rights? Where processing of your personal data is based on consent, you can withdraw that consent at any time. You have the right: to ask us not to process your personal data for marketing purposes; to ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing; to ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest; to request from us personal information held about you; to ask for the information we hold about you to be rectified if it is inaccurate or incomplete; to ask for data to be erased, as long as data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate grounds for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services; to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing); to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.
Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know. If you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time. The ICO’s contact details are available at: https://ico.org.uk/concerns/.
You can exercise your rights at any time by contacting us by post at People and Performance Team, Lincolnshire Co-op, 15-23 Tentercroft Street, Lincoln, LN5 7DB or firstname.lastname@example.org.