Customer information - Thomas Cook

If you’ve booked a Thomas Cook, Manos or Airtours holiday through Lincolnshire Co-op Travel, or if your booking has Thomas Cook flights, don’t worry - you’re protected with ABTA and ATOL bonding.

Our expert travel teams will guide you through the process. You’re also protected if you’re already on your holiday.

Get in touch with your local Lincolnshire Co-op travel branch who can help - find yours here - or read more about our triple protection guarantee.

Q&As

I’m on a Thomas Cook, Airtours or Manos holiday – what do I do?

The Civil Aviation Authority (CAA) will arrange for you to complete your holiday as planned and will provide new flights. 

Find out more on the CAA’s Thomas Cook site or contact your local Lincolnshire Co-op Travel branch.

I’ve booked a Thomas Cook, Manos or Airtours package holiday – what do I do?

As of 23rd September 2019, all holidays and flights booked with Thomas Cook, Manos and Airtours are now cancelled and customers should not go to the airport. 

If you’ve booked a package holiday through Lincolnshire Co-op Travel, you are protected through ATOL bonding. You will have received an ATOL certificate with your booking documents which you will require for your claim - we can help if you can't find it.

Contact your local Lincolnshire Co-op travel branch and they can talk you through the next steps and how to make a claim. Read more about it here.

I’ve booked a holiday with a different tour operator which includes a Thomas Cook flight.

If you have booked a holiday with a different operator which includes Thomas Cook flights, one of our consultants will be in touch with you.  The tour operators are working through these in date order to find alternative flight options.  Again, your money is protected.

I’ve got Thomas Cook flights booked for my holiday – what do I do?

If you booked your flights through Lincolnshire Co-op Travel, you will be protected through our ATOL bonding. 

Contact your local Lincolnshire Co-op Travel branch and they can guide you through what needs to be done.

What’s my local Lincolnshire Co-op travel branch doing about this situation? 

All Lincolnshire Co-op travel branches are receiving regular updates and we’re proactively getting in touch with our clients.

We’re currently working through our Thomas Cook, Manos and Airtours bookings in the following priority order:

1)            The care and repatriation of those customers who are currently out in resort

2)            Customers due to travel within the next 72 hours

3)            Customers travelling between 72 hours and 1 week from today.

4)            All our other customers

If you have any questions, get in touch with your local branch here.