Why choose us?

When someone you love dies, it is important to know they are being cared for with dignity and respect. Our colleagues are trained, experienced and compassionate, and the care of your loved one is always our priority. We will bring your loved one into our care, whether the death occurred at home, in hospital or elsewhere. From that moment on, we take responsibility for the practical arrangements and ensure they are looked after with the utmost care and respect.

Alongside the high standards we set ourselves, we are also members of the National Association of Funeral Directors (NAFD). This means we follow their Code of Practice and are regularly inspected to ensure those standards are maintained. The NAFD Code of Practice provides reassurance that both you and your loved one are receiving the highest level of care. As a co-operative owned by our members, we are part of the communities we serve. Our funeral homes are run by local people, supporting families across Lincolnshire and Nottinghamshire when it matters most.

You can read more about the NAFD Code of Practice at www.nafd.org.uk/funeral-director-code/

As a co-op, we exist to make life better in our communities and sharing our profits with our members and communities is at the heart of what we do. We do this through our Community Champions scheme. Here you'll find details of our disclosures of interest.

Disclosures of Interest

We are proud of the care and support our teams provide to families, and it is something we are deeply committed to in everything we do.

Your local funeral team is always here to help, but if there is anything you are unhappy with, please contact our Customer Care team:

📞 01522 781135

📧 customer.care@lincolnshire.coop

Lines are open Monday to Friday, 8.30am–5pm, excluding bank holidays.

We will acknowledge your complaint within 4 business days of receiving it, and a member of our funeral team will contact you in the first instance to talk through your concerns and offer support.

We always aim to resolve any issues as quickly as possible, usually within 15 business days of receiving your complaint. If we are unable to resolve the matter straight away, we may need to investigate further. In this case, your complaint will be passed to the Head of the Funeral Team, who will contact you with an update within 10 business days. If you feel your complaint has still not been resolved, you may refer the matter to the National Association of Funeral Directors (NAFD). Further information can be found at www.nafd.org.uk