Travel apprenticeships

During this 18 month training scheme you will be working towards achieving an Advanced Apprenticeship in Customer Service. The majority of this qualification is assessed within the workplace and through professional discussion and completion of a portfolio.

Your training will start on your first day of employment, when you attend our corporate induction at our head office in Lincoln. During your first week with us you will also attend a welcome event, where you will learn all about your programme and what we expect from you, and will also meet other apprentices in your cohort so that you can build a network of contacts.

The rest of your programme is structured in modules and covers a comprehensive range of subjects. Each module of your programme includes on the job and off the job training and you will attend face to face courses as well as spending some time undertaking self-study. Some of the modules you will cover include, resolving customer problems, understanding customers and customer retention, and understanding the customer service environment. Your programme will also involve training sessions with key suppliers and overseas educational opportunities.

Throughout the programme you will have regular reviews with your line manager, as well as monthly meetings with your college assessor and head office mentor.

Excellent customer service and confidence is essential for the role of a Travel Apprentice as a large part of the job involves interacting with customers to find exactly what they want and ensure their holiday is tailored to them. Our travel branches are busy so you must like working in a fast-paced environment.

On successful completion of the travel apprenticeship programme you will be a fully qualified travel consultant working in one of our travel branches.

If you’ve excelled during your apprenticeship you may be given the opportunity to become one of our travel specialists or even offered further training opportunities to become an assistant branch manager or even a branch manager!