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A Lincolnshire Co-op colleague is in the running for a national award which celebrates the amazing work retail staff do in their communities.
Jo Pexton from the Society's Gibbet Nook Food Store and Filling Station has made it to the final four in Convenience Store Magazine’s Sales Assistant of the Year Awards 2019.
Jo was nominated for her excellent customer service skills and her work as Community Liaison Representative at Lincolnshire Co-op's Tattershall Food Store. Since then she has moved to Gibbet Nook Food Store and Filling Station, which reopened after a major transformation in August 2018.
She’s an active member of the Coningsby and Tattershall Lions and raises funds for the group whenever she can. She also regularly contributes to their luncheon club, helping to cook and serve for the elderly residents in the village.
Jo said: “If I won I’d cry, but I only think I’m doing my job. I’m just being me and I’m thankful for my fantastic team around me.
“Supporting and working with local causes is vital, and it brings people together. I love our fundraising at Lincolnshire Co-op as it builds on linking those living in the village with the store.
“It definitely helps to improve the surrounding area. The amount we do for those less fortunate is unbelievable and it’s something I adore doing.”
Some of Jo’s highlights include a successful Caribbean themed fundraiser instore, raising over £600 for Tattershall Luncheon club, and helping to organise a hamper of local goods presented to HRH the Prince of Wales when he visited the area.
Jo also wowed judges with her customer service skills. She said: “I think the key to good customer service is being polite and always wearing a smile on your face.
“You need to be approachable and caring by being there for the customer. Some might be struggling with their shopping and some people might be in a rush, so you just have to deal with each customer individually and help them as best you can.”
The winner will be announced at a celebration event in March.
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